General Questions
What is ApexWrap?
ApexWrap is a store specialized in custom car wrap kits and vehicle graphic designs. We create high-quality vinyl wrap designs made to give your car a unique, bold, and professional look.
What do you sell?
We sell custom car wrap kits, printed vinyl graphics, and vehicle-specific designs. Our products are designed to fit different car models and give your vehicle a new visual identity.
Are your wrap kits custom-made?
Yes. Most of our wrap kits are made-to-order based on the customer’s vehicle model, selected design, color, and preferences. This allows us to create a product that fits your car better and matches the style you want.
Do you offer ready-made designs?
Yes. Some designs are available as ready-made styles, but they are still prepared according to your vehicle details before production.
Can I request a custom design?
Yes. You can request a custom design based on your idea, inspiration, colors, logos, or style preferences. Our team will help bring your idea to life.
Ordering
How do I place an order?
To place an order, choose the design you like, select the available options, enter your vehicle details, and complete the checkout process.
Please make sure all information is correct before placing your order.
What vehicle information do I need to provide?
You may need to provide:
Vehicle make
Vehicle model
Year
Generation
Body type
Trim version
Any modifications, if applicable
Accurate vehicle information helps us prepare the kit correctly.
Can I see a preview before printing?
For custom designs, we may provide a digital preview before production. This preview helps you see how the design may look before it is printed.
Can I request changes to the design?
Yes. If your order includes a preview, you can request changes before approving the design.
Once the design is approved and production has started, changes may no longer be possible.
Can I cancel my order?
Orders can only be canceled before production begins. Once your order has entered the design, printing, or production stage, it cannot be canceled.
Design & Customization
Can I change the colors of a design?
Yes. In many cases, we can change the colors of a design to match your preference.
Can you add my logo or text to the wrap?
Yes. We can add logos, names, numbers, brand elements, or custom text to your design if requested.
Can you create a design from an inspiration image?
Yes. You can send us an inspiration image, and we can create a design with a similar style or vibe while adapting it to your vehicle.
Will the final product look exactly like the preview?
The final product will be based on the approved design. However, small differences may appear due to screen settings, lighting, printing materials, and installation conditions.
Why do colors look different on my screen?
Colors can look different depending on your phone, computer, monitor settings, brightness, and lighting. Small color variations are normal and are not considered defects.
Product & Material
What material do you use?
We use quality vinyl material suitable for vehicle graphics. The final material may depend on the product type and production requirements.
Is the wrap waterproof?
Yes. Vehicle vinyl wraps are designed to handle normal outdoor conditions, including rain and regular washing. However, proper installation and care are important for long-lasting results.
Is the wrap permanent?
No. Vinyl wraps are not permanent paint. They are designed to be applied to the vehicle surface and can be removed later by a professional.
Will the wrap damage my car paint?
When installed and removed correctly, vinyl wrap usually does not damage healthy factory paint. However, we are not responsible for paint damage caused by poor paint condition, old paint, repainting, rust, or incorrect removal.
How long does the wrap last?
The lifespan depends on the material, installation quality, climate, sun exposure, washing method, and how the car is maintained.
Professional installation and proper care can help the wrap last longer.
Fitment & Installation
Will the kit fit my car?
The kit is prepared based on the vehicle information you provide. To avoid fitment issues, please make sure your vehicle model, year, generation, and body type are correct.
Do I need professional installation?
Yes, we strongly recommend professional installation. Car wrap kits require skill, patience, and the right tools for the best result.
Can I install the kit myself?
You can install it yourself if you have experience with vinyl wrapping. However, if you are not experienced, we recommend hiring a professional installer to avoid bubbles, wrinkles, misalignment, or damage.
What happens if I damage the wrap during installation?
We are not responsible for installation mistakes, including bubbles, wrinkles, stretching damage, cutting mistakes, tearing, or misalignment.
Can the wrap be applied to any car surface?
The surface must be clean, smooth, dry, and in good condition. Vinyl may not stick properly to damaged paint, rust, dirt, wax, ceramic coating, or rough surfaces.
Should I clean my car before installation?
Yes. The car should be fully cleaned before installation. Dirt, oil, wax, or dust can affect adhesion and final appearance.
Shipping
Do you ship internationally?
Yes. We offer international shipping to many countries.
How long does shipping take?
Shipping time depends on your country, shipping method, customs processing, and the carrier. Delivery times may vary.
How long does production take?
Production time depends on the type of order, design complexity, and current workload. Custom orders may take longer because they require design preparation and printing.
Will I receive a tracking number?
Yes. Once your order is shipped, we will provide tracking information when available.
Why is my tracking not updating?
Tracking updates may take time to appear, especially for international shipments. Sometimes the tracking only updates when the package reaches the next shipping facility or the destination country.
Who is responsible for customs fees?
The customer is responsible for any customs duties, taxes, import fees, or additional charges required by their country.
What happens if I entered the wrong address?
Please contact us as soon as possible. If the order has already been shipped, we may not be able to change the address. Additional shipping fees may apply if the package is returned or needs to be reshipped.
Returns & Refunds
Do you accept returns?
Because most of our products are custom-made, we do not accept returns unless the item arrives damaged, defective, or significantly different from what was ordered.
Can I return a custom wrap kit?
Custom-made products cannot be returned unless there is a manufacturing defect or we sent the wrong item.
What should I do if my order arrives damaged?
Please contact us within 7 days of delivery and provide your order number, clear photos of the damaged item, photos of the packaging, and a short explanation of the issue.
Can I get a refund if I ordered the wrong vehicle model?
No. The customer is responsible for providing accurate vehicle information. If incorrect information is provided, we cannot offer a refund or free replacement.
Can I get a refund if I do not like the design after receiving it?
If the design was approved before production or matches the order details, we cannot offer a refund simply because of a change of mind.
Are shipping fees refundable?
Shipping fees are non-refundable unless the issue was caused by our mistake.
Care & Maintenance
How should I wash my wrapped car?
Wash your car gently by hand using mild soap and water. Avoid harsh chemicals, abrasive brushes, and high-pressure washing too close to the vinyl edges.
Can I use a pressure washer?
Pressure washing should be done carefully. Keep the nozzle at a safe distance and avoid spraying directly at the edges of the wrap.
Can I polish or wax the wrap?
Avoid using strong polish, abrasive wax, or harsh chemicals on the vinyl. Use products that are safe for vinyl wraps.
Can the wrap handle sunlight?
Yes, but long exposure to strong sunlight can affect any vinyl over time. Parking in shade and proper care can help extend the life of the wrap.
Contact
How can I contact you?
You can contact us by email:
Email: [Your Email Address]
Please include your order number if your message is related to an existing order.
How long does it take to receive a reply?
We try to respond as soon as possible. Response times may vary depending on the number of requests we receive.
Can I contact you before ordering?
Yes. If you have questions about fitment, design, colors, shipping, or customization, feel free to contact us before placing your order.
Still Have Questions?
If you did not find the answer you were looking for, please contact us and we will be happy to help.