Customer Satisfaction Is Our Priority
At ApexWrap, we believe that our service does not end after your order is shipped. We want every customer to feel confident before, during, and after receiving their car wrap kit.
Because our products are custom-made and designed for specific vehicles, we carefully review every order before production. However, we understand that issues can sometimes happen during printing, shipping, or installation.
If you experience a problem with your order, please contact us. Our team will review your case and do our best to provide a fair solution.
Our After-Sales Support
Free Reissue for Eligible Product Issues
If your wrap kit arrives with a confirmed production issue, we may offer a free reissue of the affected part or section.
A free reissue may be considered in the following cases:
Wrong design printed
Wrong size caused by our production error
Major printing defect
Damaged vinyl before installation
Incorrect text, logo, or graphic caused by our mistake
Severe material defect that prevents installation
Missing section from the kit
To request a free reissue, you must contact us within 7 days of receiving your order and provide clear evidence of the issue.
100-Day Support Period
We offer after-sales support for eligible product issues for up to 100 days from the delivery date.
This support period is designed to help customers in case there is a clear production, printing, or material issue with the product.
Please note that the 100-day support period does not cover damage caused by installation mistakes, accidents, misuse, improper storage, poor maintenance, or external factors.
When a Free Reissue May Apply
1. Damaged Vinyl Surface Before Installation
If the vinyl arrives with serious cracks, tears, scratches, or physical damage that makes installation impossible, we may reissue the affected section.
To qualify, the product must be unused and uninstalled.
You must provide:
Clear photos of the damaged area
Photos of the packaging
Your order number
A short explanation of the issue
2. Printing or Lamination Defect
If the product has a major printing problem, lamination defect, or manufacturing issue that affects the final appearance or prevents proper installation, we may offer a replacement for the affected part.
Minor color differences between the digital preview and printed product are not considered defects.
3. Wrong Design Sent
If the printed design is significantly different from the final approved design or order details, we may reissue the incorrect section.
This applies only if the mistake was caused by us.
If the customer approved a design preview and the final product matches that preview, the order is considered correct.
4. Wrong Size Caused by Our Error
If the kit does not fit because of a production or sizing error on our side, we may reissue the affected section.
To review the case, we may ask for:
Photos of the wrap placed near the vehicle
Measurements of the vinyl section
Vehicle model and year confirmation
Photos showing the fitment issue clearly
5. Missing Parts
If your order is missing a section or part of the kit, please contact us within 7 days of delivery.
After confirming the missing part, we may send the missing section or provide another suitable solution.
Installation Failure Support
50% Discount on Replacement Sections
Car wrap installation can be difficult, especially for large panels, curved surfaces, or detailed designs. Even with careful work, mistakes can happen during installation.
If part of your wrap is damaged during installation, we may offer a replacement section at 50% off the original section price.
This support may apply to:
Installation mistakes
Wrong alignment during application
Accidental tearing during installation
Cutting mistakes
Bubbles or wrinkles caused during installation
Damage caused while applying the vinyl
This offer is provided to help customers avoid buying a full new kit when only one section needs to be replaced.
Shipping fees may still apply.
Human-Caused Damage
If your wrap is damaged after installation due to external force, accidents, scratches, improper cleaning, or other human-caused damage, we may offer a discounted replacement section when possible.
This may include:
Scratches after installation
Accidental damage
Damage caused by washing incorrectly
Damage caused by tools or sharp objects
Damage caused by improper handling
This type of damage is not covered by free reissue, but we will still try to help with a fair replacement option.
Cases Not Covered by Free Reissue
A free reissue does not apply in the following situations:
Damage caused by incorrect installation
Bubbles caused by improper application
Wrinkles caused during installation
Vinyl torn during installation
Incorrect cutting by the installer
Damage caused by poor surface preparation
Damage caused by applying vinyl on dirty, rusty, waxed, damaged, or unsuitable surfaces
Damage caused by extreme weather conditions
Damage caused by chemicals, solvents, fuel, or harsh cleaning products
Damage caused by pressure washing too close to the vinyl edges
Damage caused by accidents or collisions
Damage caused by vandalism
Damage caused by improper storage
Damage caused by customer modifications
Incorrect vehicle information provided by the customer
Color differences caused by screen display settings
Change of mind after production
Approved designs that were printed correctly
Wrong Order or Incorrect Vehicle Information
Please make sure all vehicle information is correct before placing your order.
This includes:
Vehicle make
Vehicle model
Year
Generation
Body type
Trim version
Special modifications
If the wrong vehicle information is provided by the customer and the kit does not fit, we cannot offer a free replacement or refund.
However, you can contact us, and we may offer a discounted reprint or replacement section depending on the situation.
Order Cancellation
Cancellation Before Production
Orders can only be canceled before production begins.
If you want to cancel your order, please contact us as soon as possible after placing it.
After Production Has Started
Once the order has entered the design, printing, cutting, or production stage, it can no longer be canceled.
Because our products are custom-made, printed orders cannot be returned or refunded unless there is a confirmed production issue caused by us.
Design Approval
For custom designs, we may provide a digital preview before production.
Please review the preview carefully before approval. Check all details, including:
Design layout
Colors
Text
Logos
Vehicle model
Placement
Size and proportions
Once you approve the design and production begins, changes can no longer be made for free.
If you request changes after approval or printing, additional fees may apply.
Shipping Support
If your order is delayed, lost, or returned, please contact us and we will help you check the situation with the shipping carrier.
Please note that shipping delays may happen due to customs, carrier delays, holidays, incorrect address, missing phone number, or other issues outside our control.
A package is not considered lost until the shipping carrier officially confirms it.
If a package is returned because of an incorrect address, missing contact information, failed delivery attempt, or refusal by the customer, additional shipping fees may apply to resend the order.
How to Request After-Sales Support
To request support, please contact us at:
Email: [Your Email Address]
Please include:
Your full name
Order number
Vehicle model and year
Clear photos or videos of the issue
Photos of the packaging, if damaged
A short explanation of the problem
Whether the product has been installed or not
The more details you provide, the faster we can review your case.
Review Process
After we receive your request, our team will review the information and decide the best solution.
Depending on the case, we may offer:
Free reissue of the affected section
Replacement part at a discount
Partial refund
Store credit
Installation support advice
Another suitable solution
All cases are reviewed individually. We reserve the right to refuse free reissue or replacement if the issue does not meet the conditions stated in this policy.
Our Promise
We are committed to providing high-quality wrap kits and reliable support. If something goes wrong, we will always try to understand the situation and help you find the best possible solution.
Your satisfaction matters to us, and we are here to support you before and after your purchase.
Contact Us
If you have any questions about our After-Sales Service, please contact us: